We want you to love your JOURNE products. Due to the nature of cosmetic items, all sales are final and we do not accept returns or exchanges.
Refunds or replacements are only offered in the following cases:
• You received the wrong item
• Your product arrived damaged
• An item was missing from your order
If any of the above applies, please contact us within 48 hours of delivery at:
info@shopjourne.com
Kindly include your order number and a clear photo of the issue so we can assist you as quickly as possible.
Journe Cosmetics Limited reserves the right to approve or deny requests based on the information provided.
Shipping
Orders are processed within 1–3 business days after payment is confirmed.
Jamaica Shipping
Delivered through trusted local courier partners.
Estimated delivery time: 1–3 business days
Shipping fees are calculated at checkout.
International Shipping
Delivery times vary depending on destination.
Please note that customs duties, VAT, or import taxes may apply and are the responsibility of the customer.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Delays & Lost Packages
After your order has been handed over to the carrier, delivery is managed by the courier service. While we aim for timely delivery, delays may occasionally occur.
If your package is significantly delayed or missing, please contact the carrier first. If you need further assistance, we are here to help.
For support: info@shopjourne.com
Journe Cosmetics Limited is committed to protecting your personal information.
We collect only what is necessary to:
• Process and deliver your order
• Provide customer support
• Improve your experience with our store
• Send updates (only with your permission)
Your information is never sold or shared, except with trusted partners required to complete your order, such as payment providers and delivery services.
You may request to update or delete your information at any time by contacting:
info@shopjourne.com
Your privacy matters to us, and we are committed to keeping your information secure.
